Terms of service

Terms & Conditions

  • All prices shown on include VAT.
  • All transactions are processed in British Pounds.
  • We do not accept returns for any of our Made to Measure Units on all our ranges as they are Made to Order for each customer, please check your specifications and suitability before ordering.
  • Sanitary Ware - Returns will be accepted up to 7 days from receipt of order and subject to a 25% restocking charge on goods that apply. Your refund (excluding postage costs) will be made once the items are returned in the saleable condition with original packaging. The buyer is responsible for the return postage costs and also the original postage costs incurred.
  • The buyer must inspect goods and report any damages or shortages within 48 hours. The seller will not be liable if notified thereafter. We will require photographic evidence for any claims to be valid.
  • Our liability in respect of damaged/delayed goods shall not exceed the invoice value of the goods (excluding vat) and our liability shall not extend to consequential or indirect loss or damage.
  • Deliveries dates for goods, though given in good faith, are estimates only and are subject to the relevant stock being available and our 3rd party delivery company. We accept no responsibility and the purchaser has no right to cancel the order if delivery is delayed, unless we have specifically agreed in writing to deliver on a particular date.
  • All goods signed for by the customer indicates acceptance of the goods under our terms & conditions. `Not checked` or `Signed damaged` or similar written on delivery documents, will not indicate seller responsibility.
  • Goods are not sold on a trial basis - customers should check specifications and suitability before ordering. The seller is in no way responsible for any help or advice that the customer feels later is incorrect or dissatisfied.
  • The colour reproduction within this website is limited, colour representations are as close to the actual products as possible. Samples can be requested prior to ordering
  • Despite our intention to supply at prices quoted, all products shown can be subject to change.
  • Whilst every care has been taken to ensure the information on this website is correct, the company reserves the right to amend the specifications within without prior notice.
  • By purchasing from us you agree to our Terms and Conditions.